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WORKSHOPS & TRAINING

WORKSHOPS & TRAINING

WORKSHOPS & TRAINING

When you’re looking to build the capability of your team or get laser-focused on the completion of an important activity, we conduct face to face or virtual workshops to expertly guide your team through the process.

Always focused on execution not just information, we can work with you to build your strategic plan, map out a project or infuse innovation into your team’s thinking.


REVIEWS & ASSESSMENTS

REVIEWS & ASSESSMENTS

REVIEWS & ASSESSMENTS

When you’re looking to build your contact centre roadmap and want some insights to help identify the initiatives that will make a real impact in your centre, we conduct assessments & reviews that inform impactful improvements.

Whether you’re looking to transform your people, processes, customer journey or technology, we’ll develop a clear and detailed roadmap to drive your business forward.


PROJECT DELIVERY

PROJECT DELIVERY

PROJECT DELIVERY

When you’ve got a clear improvement roadmap but are lacking the capacity or capability to bring these improvements to life, we work side by side with your team to drive your transformation forward.

Whether embarking on a large or small project, looking for one specialist resource or an entire project team, we’ll seamlessly integrate with your team, bringing our been-there-done-that experience to enhance the success of your transformation.


CUSTOMER SUCCESS

“Athena consulting excelled in every way. They brought in skilled people, with the right attitude, and worked successfully alongside our business. They focused always on delivery, but also never took their eye off building our internal capability. A pleasure to work with, and I would recommend Athena to any organisation looking to build their operational capabilities, particularly in the contact centre space.”
— Andrew R - Head of Change

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